Terms and Conditions

These general terms and conditions ("Terms") govern the rights and obligations of You, as the buyer, and Us, as the seller, under the contractual relationships concluded through the E-shop on the website www.thegreat.sk

All information about the processing of Your personal data is contained in the personal data processing policy, which You can find in the Personal Data Protection section of our E-shop.

As You know, We communicate primarily remotely. Therefore, it also applies to our Contract that means of remote communication are used that allow us to agree together without the simultaneous physical presence of Us and You.

If any part of the Terms contradicts what we have jointly approved as part of the process of Your purchase on Our E-shop, this particular agreement will take precedence over these Terms.

SOME DEFINITIONS

1.1 The Price is the financial amount You will pay for the Goods;

1.2 The Shipping Cost is the financial amount You will pay for the delivery of the Goods, including the price for its packaging;

1.3 The Total Price is the sum of the Price and the Shipping Cost;

1.4 VAT is value added tax according to the applicable legislation;

1.5. E-shop is an online store operated by Us at www.thegreat.sk , where the purchase of goods will take place;

1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.7. We are H2L COMPANY s.r.o., with its registered office at Fatranská 2/C, 040 11 Košice, Slovakia, Company ID:47608234, registered in the Commercial Register kept by the District Court Košice I., Section Sro, Insert No. 34836/V, e-mail info@thegreat.sk, telephone number +421 911 328 400, referred to by law as the Seller;

1.8. The Order is your irrevocable proposal to enter into a Contract for the Purchase of Goods with Us;

1.9. Goods are everything You can buy on the E-shop; www.thegreat.sk

1.10. The User Account is an account created on the basis of the data provided by You, which allows storing the entered data and storing the history of the ordered Goods and concluded contracts;

1.11. You are the person purchasing on Our E-shop, referred to by law as the Buyer;

1.12. The Contract is a purchase contract agreed on the basis of a duly completed Order sent through the E-shop, and is concluded at the moment when You receive a confirmation of the Order from Us.

GENERAL PROVISIONS AND INSTRUCTIONS

2.1 The purchase of the Goods is possible only through the web interface of the E-shop.

2.2 When purchasing Goods, it is Your responsibility to provide Us with all information that is correct and true. Therefore, We will consider the information You provided to Us when ordering the Goods to be correct and true.

CONCLUSION OF THE CONTRACT

3.1 The contract with Us can only be concluded in the Slovak language.

3.2 The contract is concluded remotely via the E-shop, while the costs of using remote means of communication are borne by You. However, these costs do not differ in any way from the basic rate You pay for the use of these funds (in particular for Internet access), so You do not have to expect any additional costs charged by Us beyond the Total Price. By placing an Order, You agree to the use of means of distance communication.

3.3 In order for Us to conclude the Contract, it is necessary for You to create a Draft Order on the E-shop. The following information must be included in this draft:

a) Information about the purchased Goods (in the E-shop you mark the Goods You are interested in buying with the "Add to cart" button);
b) Information on the Price, the Shipping Price, VAT, the method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered as part of the creation of the Draft Order within the E-shop user environment, while information on the Price, the Shipping Cost, VAT and the Total Price will be automatically provided based on the Goods selected by You and the method of delivery;
c) Your identification data used to enable Us to deliver the Goods, in particular to the extent of name, surname, delivery address, telephone number and e-mail address;
d) In the case of a Contract under which We will deliver the Goods to You regularly and repeatedly, also information on how long the Goods will be delivered.

3.4 During the creation of the Draft Order, You can change and check the data until it is created. After performing the check of data, by pressing the "Order with Payment Obligation" button You will create the Order. Before pressing the button, You must still confirm Your familiarity and acceptance of these Terms, otherwise it will not be possible to create the Order. A checkbox is used to confirm and agree. After pressing the "Order with Payment Obligation" button, all completed information will be sent directly to Us.

3.5 We will confirm Your Order to You as soon as possible after it has been delivered to Us by a message sent to Your e-mail address specified in the Order. The confirmation shall include a summary of the Order and these Terms and Conditions. By confirming the Order on Our part, the Contract between Us and You is concluded. The Terms and Conditions in the wording effective on the date of order form an integral part of the Contract.

3.6 There may also be cases in which We are unable to confirm Your Order. These are, in particular, situations where the Goods are not available or cases where You order a larger number of pieces of Goods than is possible on Our part. However, We will always provide You with information about the maximum number of Goods in advance within the E-shop and it should not be surprising to You. In the event that there is any reason why We cannot confirm the Order, You will be contacted and sent an offer to conclude the Contract in an amended form compared to the Order. In this case, the contract is concluded upon Your confirmation of Our offer.

3.7 In the event that a obviously incorrect Price is stated in the E-shop or in the Draft Order, in particular due to a technical error, We are not obliged to deliver the Goods for this Price even if You have received a confirmation of the Order, and thus the Contract has been concluded. In such a situation, We will contact You immediately and send You an offer to conclude a new Contract in a modified form compared to the Order. In this case, the Contract is concluded upon Your confirmation of Our offer. If You do not confirm Our offer within 3 days of sending it, We are entitled to withdraw from the concluded Contract. An obvious error in the Price is, for example, a situation where the Price does not correspond to the usual price at other sellers or there is a missing digit or an extra digit.

3.8 In the event that the Contract is concluded, You are obliged to pay the Total Price.

3.9 If You have a User Account, You can place an Order using it. Even in such case, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.

3.10 In some cases, We allow you to use a discount to purchase the Goods. In order to provide a discount, it is necessary for You to fill in the details of this discount in a predetermined field as part of the Draft Order. If You do so, the Goods will be provided to You at a discount.

USER ACCOUNT

4.1 Based on Your registration in the E-shop, You can access your User Account.

4.2 When registering a User Account, it is Your obligation to provide all the entered data correctly and truthfully and update them in the event of a change.

Access to the User Account is secured by a username and password. It is Your responsibility to keep this access data confidential and not to disclose it to anyone. In the event that they are misused, We do not bear any responsibility for it.

4.4 The User Account is personal and You are therefore not entitled to allow its use by third parties.

4.5 We may cancel Your User Account, especially if You have not used it for more than 24 months or if You breach Your obligations under the Contract.

4.6 The User Account may not be available at all times, especially with regard to the necessary maintenance of hardware and software equipment.

PRICE AND PAYMENT TERMS, RESERVATION OF PROPRIETARY RIGHTS

5.1 The price is always stated in the E-shop, in the Draft Order and in the Contract. In the event of a discrepancy between the Price specified for the Goods in the E-shop and the Price specified in the Draft Order, the Price specified in the Draft Order shall apply, which shall always be the same as the price in the Contract. The Draft Order also includes the Shipping Cost, or the conditions under which the Shipping Cost is free of charge.

5.2 The Total Price is stated including VAT, including all fees stipulated by special legal regulations.

5.3 We will require payment of the Total Price from You after the conclusion of the Contract and before handing over the Goods. You can pay the Total Price in the following ways:

a) By bank transfer. We will send You information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 3 business days.
b) Online payment by card. In this case, payment is made through the SHOPTET Pay payment gateway, and the payment is governed by the terms of this payment gateway, which are available at: shoptetpay.com/sk. In the case of online card payment, the Total Price is payable within 3 business days.
c) In such a case, payment shall be made upon delivery of the Goods as opposed to handover of the Goods. In the case of cash on delivery payment, the Total Price is payable upon the handover of the Goods.
d) In cash upon personal collection. It is possible to pay for the Goods in cash in the event of personal collection at the facility. In the case of cash on delivery payment, the Total Price is payable upon takeover of the Goods.

5.4 The invoice will be issued in electronic form after payment of the Total Price and will be sent to Your e-mail address specified in the Order. The hard-copy invoice will be attached to the Goods if You select this option in the order summary, and available in the User Account should You have it set up.

5.5 Proprietary rights to the Goods shall be transferred to You only after the payment of the Total Price and upon the handover of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting Our Account, otherwise it is paid at the time of payment.

DELIVERY OF GOODS, TRANSFER OF THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE SUBJECT OF PURCHASE

6.1 The goods will be delivered to You in the manner of Your choice, where You can choose from the following options:

a) Personal collection at DPD Pickup dispensing points;
b) Delivery via DPD transport companies

6.2 Goods can only be delivered within the Slovak Republic and countries of the European Union.

6.3 We are obliged to deliver the Goods to You immediately, but no later than within 30 days from the date of conclusion of the Contract. In the performance of the Contract, certain facts may occur that will affect the delivery date of the Goods ordered by You. You will be immediately notified by e-mail about the change of the delivery date and the new expected delivery date of the ordered Goods, while Your right to withdraw from the Contract is not affected by this. Our notification of the new delivery date of the Goods also includes Our request addressed to You to express whether You insist on the delivery of the Goods ordered by You on the new date. In the case of personal collection at the facility, We will always inform You by e-mail about the possibility of collecting the Goods.

6.4 Upon handover of the Goods from the carrier, it is Your duty to check the integrity of the packaging of the Goods and, in the event of any damage, immediately notify the carrier and Us of this fact. In the event of damage to the packaging, which indicates unauthorised manipulation and opening of the shipment, it is not Your responsibility to take over the Goods from the carrier.

6.5 You are obliged to take over the goods at the agreed place and time. If You do not take delivery of the delivered Goods according to the previous sentence, We will notify You by e-mail where You can take delivery of the Goods, including the time limit for taking delivery of the Goods, or We will re-deliver the Goods to You upon Your written request sent no later than 14 days from when You should have taken delivery of the Goods, and You undertake to reimburse Us for all costs associated with the re-delivery of the Goods. In the event that You breach Your obligation to take over the Goods, except in cases under Art. 6.4 of these Terms and Conditions, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not take over the Goods is not a withdrawal from the Contract between Us and You. If You do not take over the Goods within the additional period, We have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise the right in question, the withdrawal is effective on the day We deliver this withdrawal to You. Withdrawal from the Contract shall not affect the right to compensation for damage incurred in the amount of the actual costs of attempting to deliver the Goods, or another claim for compensation for damage, if any.

6.6 If, for reasons attributable to You, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, it is Your obligation to reimburse Us for the costs associated with such repeated delivery. Payment details for the payment of these costs will be sent to Your e-mail address specified in the Contract and are due within 14 days of receipt of the e-mail.

6.7 The risk of damage to the Goods passes to You at the moment You take it over. In the event that You do not take over the Goods, except in cases under Art. 4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to You at the moment when You had the opportunity to take it over, but for reasons on Your part, the takeover did not take place. Passing the risk of accidental destruction and accidental deterioration of the Goods means for You that from this moment You bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

RIGHTS OF LIABILITY FOR DEFECTS

7.1 Introductory provision on liability for defects

7.1.1 We undertake to deliver the Goods to You in the required quality, quantity and without defects.

7.1.2 We are responsible for defects that the Goods have upon takeover. When the Goods in question are used, We shall not be responsible for any defects caused by their use or wear. When the Goods in question were sold for a lower price, We shall not be responsible for defects for which a lower price was negotiated.

7.1.3 The general warranty period is 24 months. The warranty period commences from the date of takeover of the Goods by the Buyer.

7.1.4 In case of exchange, the warranty period begins again on the takeover of the new item.

7.1.5 Your rights under the liability for defects of the Goods, for which the warranty period applies, will expire if You do not exercise them within the warranty period. In case of warranties for goods that spoil quickly, You must apply rights from liability for defects no later than the day following the purchase, otherwise Your rights will expire.

7.2 We guarantee that at the time of passing the risk of accidental destruction and accidental deterioration of the Goods pursuant to Art. 7 of the Conditions, the Goods are free from defects, in particular that:

a) has the properties that We have agreed with You and, unless expressly agreed, those that We have indicated in the description of the Goods, or those that can be expected due to the nature of the Goods;
b) it is suitable for the purposes We have indicated or for the purposes that are usual for the Goods of this type;
c) corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;
d) is in the corresponding quantity and weight;
e) meets the requirements imposed on by special legal regulations;
f) is not encumbered by third party rights.

Conditions for exercising the right of liability for defects (complaints)

7.3.1 If the Goods are delivered to You in broken or damaged packaging or the shipment is obviously of lighter weight, We ask you not to accept such Goods from the delivery company and to notify Us immediately at +421 911 328 400 or by e-mail at info@thegreat.sk. In the event of detecting obvious defects (e.g. mechanical damage), You are obliged to make a complaint without undue delay in accordance with point 7.4.1. below. We will not take into account a later complaint due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.

7.3.2 You are obliged to exercise the right of liability for other defects (hidden defects) in the manner specified in point 7.4.1.below without undue delay after You have discovered the defect in the Goods, but no later than the expiry of the warranty period.

7.3.3 The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. The right of liability for defects cannot be applied in particular to defects caused by wear and tear, mechanical damage, use of the Goods in inappropriate conditions, etc.

7.3.4 You are not entitled to claim the right from liability for a defect in the event that You knew about the defect before taking over the Goods, or We notified You of it or for this reason You were granted a reasonable discount from the Price of the Goods.

7.4 Exercising the right from liability for damage (complaints)

7.4.1 In the event that the Goods have a defect, in particular if any of the conditions under Art. 2, You can notify us of such a defect and exercise Your rights under the liability for defects (i.e. claim the Goods) by sending an e-mail or letter to Our addresses provided with Our identification data, or in person at Our facility. For the complaint, You can also use the sample form provided by Our side, which forms Annex 1 to the Terms and Conditions.

7.4.2 In Your notification by which You make a complaint, please provide, in particular, a description of the defect of the Goods and Your identification data, including the e-mail to which You are interested in receiving notification of the method of handling the complaint, and also indicate which of the claims for liability for defects, specified in points 7.5.4.to 7.5.8., You apply.

7.4.3 When making a complaint, please also provide Us with a proof of purchase of the Goods (invoice), in order to prove its purchase from Us, otherwise We are not obliged to accept Your complaint.

7.4.4 We consider the date of delivery of the defective Goods together with the relevant documents (according to point 7.4.3) to be the date of commencement of the complaint procedure. In the event that Your complaint is incomplete (in particular illegible, unclear, incomprehensible, does not contain the required documents, etc.), We will request You to supplement the complaint in writing, in particular by e-mail. In this case, the complaint procedure begins on the day of delivery of Your completed submission.

7.4.5 If You fail to complete the submitted complaint within the meaning of point 7.4.4. of this Article without undue delay, no later than 10 days from the date of delivery of Our request pursuant to point 7.4.4. of this Article, We will consider your submission to be unfounded.

7.5 Complaint handling

7.5.1 Based on Your decision, which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. the Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in points 7.5.4.to 7.5.8.) You apply, We will determine the method of handling the complaint immediately, in complex cases no later than 3 business days from the date of your complaint. In justified cases, in particular when a complex technical assessment of the Goods is required, no later than 30 days after the date of the complaint.

7.5.2 After determining the method of settling the complaint, the complaint is settled immediately, in justified cases, it can also be settled later; in any case it shall not take longer than 30 days from the date of making of complaint. Upon expiry of the claim settlement period, You have the right to withdraw from the Contract or have the right to exchange the Goods for new goods, if possible.

7.5.3 We are obliged to issue a written document on the settlement of the complaint, no later than 30 days from the date of filing the complaint and We will inform You about its settlement by e-mail. If the complaint is accepted, We will send you the repaired Goods or exchange the Goods for new goods or refund the Price paid for the Goods, unless We agree otherwise.

7.5.4 If the defect is removable, You have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.

7.5.5 Instead of removing the defect, You may request the replacement of the Goods or, if the defect relates only to a part of the Goods, the replacement of this part, in cases where We do not incur unreasonable costs due to the Price of the Goods or the severity of the defect.

7.5.6 Instead of removing the defect of the Goods, We can always replace the defective Goods with flawless ones, if this does not cause you serious difficulties.

7.5.7 In the case of a defect that cannot be removed and which prevents the goods from being properly used as goods without defects, You have the right to have the goods replaced or to withdraw from the Contract. You have the same rights if the defects are removable, but You cannot use the Goods properly due to the recurrence of the defect after repair or due to a larger number of defects.

7.5.8 In the case of other irremovable defects, You are entitled to a reasonable discount on the Price of the Goods.

7.5.9 We will settle the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take over the performance (of the Goods) or a justified rejection of the complaint.

7.6 The exercise of rights under the liability for defects and complaint of the Goods shall be governed by the provisions of § 619 et seq. Of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract concluded outside the Seller's Business Premises and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Distance Selling Consumer Protection Act").

7.7 If You make a complaint about the Goods:

a) during the first 12 months from the purchase of the Goods, We may settle the complaint by rejection solely on the basis of professional assessment; whatever the outcome of the professional assessment, You must not be required to cover the cost of said assessment or any other costs associated with it. We will provide You with a copy of the professional assessment justifying the rejection of the complaint no later than 14 days from the date of settlement of the claim;
b) after 12 months from the purchase and We rejected such a complaint, We will state in the document on the settlement of the complaint to whom You can send the Goods for professional assessment. If You send the Goods for professional assessment to a designated person, the costs of the professional assessment, as well as the related necessary and appropriate expenses, shall be borne by Us regardless of the result of the expert assessment. If You prove by professional assessment the seller's liability for the defects, the claim may be submitted again; while carrying out a professional assessment, warranty period shall be suspended. We are obliged to reimburse You within 14 days from the date of re-submission of the complaint for all costs incurred for the professional assessment, as well as all related costs reasonably incurred. Re-filed claim can not be dismissed.

7.8 If You are an entrepreneur, it is Your duty to notify and report the defect without undue delay after You have been able to find it, but no later than 3 days from the takeover of the Goods.

7.9 In the event that You are a consumer, You have the right to exercise Your rights under the liability for defects that occur in the Consumer Goods within 24 months of takeover of the Goods.

7.10 We have hereby duly informed You of your rights under Section 622 and Section 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, You confirm that You have had the opportunity to read the terms of the complaint of the Goods.

WITHDRAWAL FROM THE CONTRACT

8.1 Withdrawal from the Contract, i.e. the termination of the contractual relationship between Us and You from the beginning, may occur for the reasons and in the ways specified in this Article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

8.2 In the event that You are a consumer, i.e. a person purchasing the Goods outside the scope of your business activity, You have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with the provisions of § 7 of the Act on Consumer Protection in Distance Selling. In the event that We have concluded a Contract the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins on the date of delivery of the last part of the Goods, and in the event that We have concluded a Contract under which We will deliver the Goods to You regularly and repeatedly, it begins on the date of delivery of the first delivery. You may withdraw from the Contract in any demonstrable way (in particular by sending an e-mail or letter to Our addresses specified in Our identification data). For withdrawal, You can also use the sample form provided by Our side, which forms Annex 2

8.3 However, even as a consumer, You cannot withdraw from the Contract in cases where the subject of the Contract is:

a) the sale of the Goods, the Price of which depends on fluctuations in prices on the financial market, which is beyond Our control and which may occur during the withdrawal period;
b) the sale of alcoholic beverages, the Price of which was agreed at the time of conclusion of the Contract, and their delivery can be made after 30 days at the earliest, and their Price depends on the fluctuation of prices on the market, which cannot be controlled by the trader;
c) the sale of Goods which have been made to your specific requirements, custom orders or goods intended for one particular consumer;
d) sale of Goods that are subject to rapid deterioration or decline in quality and Goods that have been inseparably mixed with another after delivery;
e) sale of goods enclosed in a protective cover that is not suitable for return due to health protection or hygiene reasons and which protective cover has been damaged after delivery;
f) sale of sound recordings, video recordings, audio-visual recordings or computer software sold in a protective packaging, if the original packaging has been damaged;
g) sale of periodicals, with the exception of sales under a subscription agreement, and sale of books not supplied in protective packaging;
h) providing electronic content other than on a tangible medium that has been delivered with Your prior express consent before the expiry of the withdrawal period and You have been notified about not having the right to withdraw from the Contract.

8.4 Withdrawal period pursuant to Art. 2 of the Terms and Conditions shall be deemed observed where such notice of withdrawal is sent to us during the withdrawal period.

8.5 In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Contract. The amount will not be refunded until You return the Goods to Us or prove that they have been sent back to Us. Please return the goods to Us clean, including the original packaging if possible.

8.6 In the event of withdrawal from the Contract pursuant to Art. 2 of the Conditions, You are obliged to send the Goods to Us within 14 days of withdrawal, hand over the Goods to Us or to a person authorised by Us to take over the Goods, bearing the costs of returning the Goods to Us. This does not apply if we agree to collect the Goods in person or through a person authorised by Us. The deadline is met if the Goods have been handed over for transport no later than on the last day of the deadline. On the contrary, You are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest method of delivery of the Goods offered for the delivery of the Goods.

8.7 You are liable for damage in cases where the Goods will be damaged as a result of the handling of the goods in a manner other than necessary in respect of their nature and characteristics. In such a case, You will be charged for the damage caused after the Goods are returned to Us and the due date of the charged amount is 14 days.

8.8 We are entitled to withdraw from the Contract due to the out of stock, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted production or made significant changes that made it impossible to fulfil Our obligations under the Contract or for reasons of force majeure, or if, even with all Our efforts that can be reasonably required of Us, We are not able to deliver the Goods to You within the period specified in these Terms and Conditions. In such cases, We are obliged to inform You about this fact without undue delay and return the already paid Total Price for the Goods to You within 14 days from the date of notification of withdrawal from the Contract. We will refund the Total Price paid for the Goods in the same way it was paid, without prejudice to the right to agree with You on another method of refund, if You are not charged any additional fees in this regard.

8.9 We are entitled to withdraw from the Contract even if You have not taken over the Goods within 5 working days from the date on which You became obliged to take over the Goods.

FILING SUGGESTIONS AND COMPLAINTS

9.1 As a consumer, You are entitled to submit suggestions and complaints in writing by e-mail to: info@thegreat.sk

9.2 We will inform You about the assessment of the suggestion or complaint by e-mail sent to Your e-mail.

9.3 The supervisory authority is the Slovak Trade Inspection (SOI), the SOI Inspectorate for the Košice Region, with its registered office at Vrátna 3, 040 01 Košice, Slovakia tel. no. +421 55 622 76 55.

9.4 If you are not satisfied with the handling of Your suggestion or complaint, You can also submit a request for an inspection electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to contact Us with a request for redress by email sent to: info@thegreat.sk if You are not satisfied with the way We have handled Your complaint or if You believe that We have violated Your rights. If We respond to Your request in a negative manner or do not respond to it within 30 days of sending it, You have the right to submit a proposal for alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the "Entity") under Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").

10.2 Entities are authorities and authorised legal entities pursuant to § 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

10.3 You may submit a proposal in the manner determined pursuant to Section 12 of the Alternative Dispute Resolution Act.

10.4 You also have the right to initiate out-of-court dispute resolution online through the ODR platform available at https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

FINAL PROVISIONS

11.1 We will deliver all written correspondence to You by e-mail. Our email address is listed next to our identification information. We will deliver correspondence to Your e-mail address specified in the Contract, in the User Account or through which You have contacted Us.

11.2 The Contract may be amended only by our written agreement. However, We are entitled to amend these Terms and Conditions, but this amendment will not affect the Contracts already concluded, but only the Contracts that will be concluded after the amendment takes effect. We will inform You about the change only if You have a User Account (so that You have this information in the event that You order new Goods, but the change does not constitute a right of termination, as We do not have a Contract that could be terminated) or We are to deliver the Goods to You regularly and repeatedly under the Contract. We will send You information about the change to Your e-mail address at least 14 days before the change takes effect. If We do not receive a notice of termination of the concluded Contract for regular and repeated deliveries of the Goods from You within 14 days of sending the information about the change, the new terms become part of our Contract and apply to the next delivery of the Goods following the effective date of the change. If case You give notice, the notice period is 2 months.

11.3 In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational disturbances, outages of subcontractors, etc.), We shall not be liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this situation lasts for more than 10 days, We and You have the right to withdraw from the Contract.

11.4 The Annex to the Terms and Conditions is a complaint form template and a template of withdrawal from the Contract.

11.5 The Contract, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to You. However, you will always receive these Terms and Conditions and confirmations of the Order with a summary of the Order by e-mail and thus You will always have access to the Contract even without Our cooperation. We recommend that You always save the confirmation of the Order and the Terms and Conditions.

11.6 Our activities are not covered by any codes of conduct pursuant to § 3 par. (1) (n) of the Act on Consumer Protection in Distance Selling.

11.7 These Terms and Conditions shall enter into force on 1 January 2023.

ANNEX NO. 1 - COMPLAINT FORM

Addressee: H2L COMPANY s.r.o., Perín 180, 044 74 Perín, Slovakia.

Filing of complaints

Title, first and last name:
Residential Address:
E-mail address:
Order and invoice number:
Date of Order:
Receiving date of goods:
Goods subject to complaint (name and code):
Description and extent of defects in the goods:
As a customer of the seller, I request that my claim be handled as follows:
I wish to have the refund sent to my bank account (IBAN)/other way

Encl.:

Date:

Signature:

ANNEX NO. 2 - PRR WITHDRAWAL FORM

Addressee: H2L COMPANY s.r.o., Perín 180, 044 74 Perín, Slovakia.

I hereby declare that in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract concluded outside the Seller's premises and amending certain acts, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling"), I withdraw from the Contract:

Title, first and last name:
Address:
E-mail address:
Order and invoice number:
Date of Order:
Receiving date of goods:
Goods I am returning (name and code):
Reason for returning the goods:
Method of refunding received funds:
I wish to have the refund sent to my bank account (IBAN)/other way

Notice to the consumer: The Seller is, pursuant to § 10 par. 4 of the Act on Consumer Protection in Distance Selling, entitled to require the consumer to reimburse the diminished value of the goods, which was created as a result of such treatment of the goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods.

Date:

Signature:

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